Support
We're here to help. If you have questions, encounter a problem, or want to provide feedback, you'll find the quickest ways to reach us below.
Contact Us
The fastest way to get support is by email:
Frequently Asked Questions
How do I reset my password?
If you signed up with an email and password, open the app, tap "Forgot password?" on the login screen, and enter your email. You'll receive a link to reset your password.
If you signed in with Apple, you don't have a YappZilla password — your access is managed by Apple. To change your Apple ID credentials, go to Settings on your device or visit https://appleid.apple.com.
Can I switch between email/password and Sign in with Apple?
If you created your account with email and password, you can link your Apple ID from within the app to sign in with either method. If you used Sign in with Apple and the same email is associated with an existing email/password account, the accounts will be linked automatically on sign-in. Contact support@yappzilla.com if you need help merging accounts.
What are Talk Tokens and how do they work?
Talk Tokens are the in-app currency used for AI conversations and text-to-speech features. New users receive 100 free tokens. Additional tokens can be purchased as a Starter Package of 100 tokens for $9.99. Tokens are consumed automatically as you use AI features.
My tokens didn't update after purchase
Token balances update automatically after a successful purchase. If your balance hasn't changed within a few minutes, try closing and reopening the app. If the issue persists, email support@yappzilla.com with a copy of your App Store receipt.
How do I request a refund?
All purchases are processed by Apple App Store (or Google Play). Refund requests must be submitted directly to the platform where the purchase was made:
How do I delete my account?
You can delete your account at any time from within the app: go to Profile → Delete Account. This permanently removes your conversations, messages, token balance, Apple ID link (if applicable), and personal data. This action cannot be undone.
Deleting your YappZilla account also automatically triggers deletion of your analytics and crash data on PostHog and Sentry (this may take up to 30 days to complete).
Deleting your YappZilla account does not affect your Apple ID itself. To revoke YappZilla's access to your Apple ID entirely, go to Settings → [Your Name] → Password & Security → Apps Using Your Apple ID on your iOS device, or visit https://appleid.apple.com and remove YappZilla from the list of apps.
If you're unable to access the app, email privacy@yappzilla.com from the email address associated with your account and we'll process the deletion for you.
How do I delete my analytics data without deleting my account?
If you want to erase your anonymized usage history and crash reports without losing your account, conversations, or progress, go to Profile → Privacy & data → Delete my data. This erases your data from PostHog and Sentry and turns off future collection. Your account, conversations, and progress are not affected. Deletion may take up to 30 days to fully process.
You can also manage what we collect at any time via Profile → Privacy & data → Manage consent.
Is my conversation data shared?
Your messages are sent to OpenAI to generate AI responses and to text-to-speech providers (AWS Polly, OpenAI TTS, HuggingFace) for audio pronunciation. We do not sell your data. See our Privacy Policy for full details.
The app isn't generating audio
Audio playback requires an internet connection. Check your connection and try the play button again. If the issue persists, email us with details about the conversation and device you're using.
Data and Privacy Requests
To exercise your privacy rights — such as accessing, exporting, or deleting your personal data — you can:
- Use the in-app "Delete my data" feature (Profile → Privacy & data) to erase your analytics and crash data without deleting your account.
- Use the in-app "Delete Account" feature (Profile → Delete Account) to permanently delete your account and all associated data, including analytics.
- Email privacy@yappzilla.com for any other privacy request (access, rectification, portability, objection, or manual deletion). We respond to verified requests within 30 days.
See our Privacy Policy for full details.
Bug Reports and Feedback
We welcome feedback and bug reports. When reporting an issue, please include: your device model, iOS/Android version, app version, and a description of what happened. Screenshots are very helpful.